Refund & Cancellation Policy

This policy explains how cancellations and refunds work for subscriptions to the Ovalleaf Claims Intelligence & Management Platform. It forms part of our Terms of Service. Nothing in this policy limits rights you may have under the Consumer Protection Act, 2008, the Electronic Communications and Transactions Act, 2002, or other applicable South African law.

• Monthly plans: you may cancel at any time via the platform or by contacting us. Your subscription remains active until the end of the current paid billing period, and you will not be billed again.
• Annual plans: you may cancel at any time; the subscription remains active until the end of the paid annual term. See section 4 for the refund treatment of unused months.
• No cancellation fees apply. After your subscription ends, your data remains available for export for 30 days as described in the Terms of Service.

If the platform is not right for you, we offer a full refund of your first subscription payment if you cancel within 14 calendar days of your initial purchase. This applies once per customer and to first-time purchases only.

• Monthly plans: other than the 14-day guarantee above, payments already made for the current billing period are not refunded on cancellation; you keep access until the period ends.
• Annual plans: if you cancel an annual plan after the 14-day guarantee window, we will refund the pro-rata value of full unused months, less the discount benefit already applied to the annual price.
• Billing errors and duplicate charges: charged in error, or charged twice? We refund the incorrect amount in full — contact us and we will resolve it as a priority.
• Extended unavailability: if the Service is materially unavailable due to a fault on our side for a prolonged period, you may request a pro-rata credit or refund for the affected time.

Approved refunds are processed to your original payment method through our payment provider, Paystack, within 10 business days of approval. Depending on your bank, the refund may take additional days to reflect on your statement.

Contact us via the contact page or WhatsApp at +27 67 222 0162 with your organisation name and the email address on the account. We acknowledge requests within 2 business days and confirm the outcome in writing.

We may update this policy from time to time. Material changes will be notified via the Service or email at least 30 days before they take effect, and will not retroactively reduce refund rights for payments already made.